EXCHANGE POLICY

RETURNS

We do not offer refunds but can assist with an exchange if the below has been adhered to.


EXCHANGES

Exchanges are only possible with a purchase receipt.
Exchanges may only be done within 14 days of purchase.
Jewellery being returned for an exchange, must be unworn and not damaged.
Customers are liable for postage when returning the item.

IMPORTANT

All returns must be sent to us before an exchange can take place.

Sim Ceramics
59 Ferero Ave
Randpark Ridge
Randburg
Johannesburg
South Africa
2169

Please email atelier@simceramics.com for any exchange queries