FAQ

WHAT ARE SIM CERAMICS PIECES MADE FROM?

Sim Ceramics pieces are handcrafted jewellery made from the finest porcelain and ethically sourced renewable 925 sterling silver specifically designed and crafted locally in South Africa.

 

MY SIM CERAMICS PIECE LOOKS SLIGHTLY DIFFERENT FROM THE ON ONLINE, WHY?

Even though all Sim Ceramics pieces follows a regulated design process and exact material measurements – each piece is a bespoke artwork created by the layering of coloured clays, making unpredictable and imperfect patterns. With that in mind, each piece will talk and be defined by the clay memory in the firing process.

 

HOW DO I CARE FOR MY JEWELLERY?

I’m unique and one of a kind, just like you. Care for me with a gentle touch. Put me on with makeup-free hands. Keep me away from heat and try not to drop me as I might break. Clean me gently with cold water and a touch of Sunlight soap.

Store me safely away before any activities where I would be exposed to water, soaps and lotions.

All silver can be gently cleaned with a jewellery cloth.

 

CAN I HAVE A PIECE REPAIRED?

Yes. Please email atelier@simceramics.com with your repair request and we will advise accordingly.

 

CAN I GET A REFUND?

We do not offer refunds, however we can assist with an exchange. Please have a look at our exchange policy here

 

DOES SIM CERAMICS OFFER CUSTOM PIECES?

Not at the moment.

 

DOES SIM CERAMICS OFFER CUSTOM PIECES?

Definitely. 

Make a note in the comment section and add your friends address in the delivery address. We will ensure a beautiful packaged product to enhance the experience.

 

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

You will receive a confirmation email with an order number.

 

HOW CAN I TRACK MY PARCEL?

On dispatch of your parcel, you will receive an email with a tracking number. We deliver nationwide via The Courier Guy couriers and you can track your parcel on their website

 

HOW LONG DOES IT TAKE FROM PLACING MY ORDER TO DELIVERY?

All Sim Ceramics pieces are locally handcrafted and made to order. Once an order is received, production takes between 3 - 4 weeks.

Delivery can take between 2 - 4 working days, dependent on the shipping address.

The anticipation and excitement will be worth while waiting for until you get the opportunity to unwrap your box on delivery.

Please see our shipping and delivery section here